• SpotlessbyJay supplies cleaning products; however, the client is welcome to provide their own if they choose. If there is carpet, the client will need to supply a working vacuum.
• If the client has any knowledge of roaches or mice, please disclose that before the appointment.
• Please keep babies, children, and pets out of the working area. SpotlessByJay will not be held responsible for any injuries, supervision, or consumption of cleaning supplies.
• Unfortunately, if there are bed bugs and/or rats present or signs of them, I will not be able to service you, and your appointment will be cancelled.
• If you are in need of organizing services, there is an additional consultation fee of $75.
• Please note that the interior of refrigerators, ovens, and windows are not included in our cleaning service, these services can be provided for an extra charge.

For more information regarding our policies, please email us at spotless@spotlessbyjay.com