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FAQS

Frequently Asked Questions

Extended auto warranty protects you from the unexpected. When your vehicle warranty ends, it covers for costs that can arise.

We typically assist customers who own vehicles from the year 2000 or later. We’ll locate the best plan for your needs while taking into account a variety of criteria such as your budget. Our goal is to assist you with your extended auto warranty protection wherever possible.

Having a vehicle can be aggravating over time, especially as the vehicle ages. An extended warranty will ensure that any unexpected costs are covered by your insurance policy. It has the potential to save you hundreds of dollars in the long run.

What is covered under my plan?

You can save money by purchasing an extended warranty. This means you may drive your out-of-warranty vehicle with confidence. This peace of mind will ensure that thousands of dollars are saved.

Various sections that you need to fix are covered depending on the plan you choose. Again, it varies on the plan type, but we make certain to include the most crucial aspects in our coverage.

Our coverage usage is easy. When you are on a plan of ours and a breakdown does occur we can deal directly with a certified shop (get in touch with us to learn more). We work out the situation with them and can pay directly.

If there is a breakdown, your policy will kick in. This is why purchasing an extended warranty can save you thousands of dollars in the event of a vehicle breakdown.

Yes your plan will be renewable and will be notified with the terms of renewal.

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Customer Service Questions

At Prestige Auto Protect, we employ various marketing strategies, and as a result, you may receive additional promotional materials. If that is the case, they can be disregarded.

As we offer a plethora of plans, you can check the coverage details in the agreement which you should have received in your confirmation email.

All replacement parts, whether it’s remanufactured or used, will have a mileage equal to or less than the odometer reading of the vehicle at the time of servicing.

In case you get a new car, the most straightforward approach is to reach out to us, and we will assist you in setting up coverage for your new vehicle while canceling the coverage for your old one.

To know about your refund, simply reach out to us, and we’ll be happy to assist you with the details.

Billing Questions

Yes, you can. We’ll assist you in arranging multiple payments for your account upon request.

To make sure that the coverage remains active in case of breakdowns, contracts are usually set up for automatic monthly payments.

If your payments are current, we can adjust your due date upon request.

Skipping a payment is generally not allowed under the contract to ensure that the coverage remains active in case of breakdowns.

Coverage Questions

Yes, pre-owned/used vehicles are also accepted by us, just as new vehicles are. Please get in touch with one of our representatives toll-free at, and we will evaluate your details further.

Most contracts are transferable when selling the vehicle. Reach out to us to discuss the terms of your specific contract.

No, as each vehicle has different mileage, age, condition, and repair history, the contracts are created specifically for each vehicle. This guarantees that each vehicle gets the appropriate level of protection..

General Questions

A manufacturer-certified vehicle has passed a quality inspection at an authorized franchise dealership. When a used automobile passes the manufacturer’s certification process, the company typically extends the time and mileage of the powertrain and bumper-to-bumper warranties in preparation for sale or lease.

When selecting a plan, regardless of the level of coverage, ensure that it provides an option for cancellation, monthly payment options, complimentary towing and rental cars, and a money-back guarantee. PAP supports all its contracts with such services and features, which many other warranties and service contracts don’t offer. In terms of the level of protection, make sure to carefully review what each contract covers. Choosing the most minimal and low-cost coverage, may still leave you with the expense of costly repairs.

No, we are not connected to the extended warranties that manufacturers and dealerships sell. Instead, we provide service contracts via our collaborations with reputable suppliers. These contracts offer coverage for nearly all vehicle makes and models, and repairs can be done by your local dealership or repair shop.

Claims Questions

No, filing a claim will not affect your premium rate, it will remain the same, regardless of how many claims you file

It depends on the circumstances. Some dealerships may offer rental cars without an advance payment, but if you have to rent from a local agency then you might have to pay upfront and be reimbursed after the repair is done

After you file a claim, the repair shop will get in touch with the claims department to verify if the repair falls under the coverage, and then contact you to proceed further.

Firstly, check if the part is covered in your coverage plan. Afterwards, the mechanic will diagnose the cause of breakdown and then contact claims department to decide if it is a covered repair or not.

It is mandatory to follow the manufacturer’s maintenance schedule, retain receipts of all scheduled maintenance. Also, you must be out of the waiting period to file a claim, as per the details mentioned in the contract. Misuse, neglect, or modification of the vehicle during the contract term is not allowed. *Kindly refer to the contract for information on Claims and Benefits eligibility.

Vehicle Modification Questions

Yes, we can offer coverage for vehicles with salvaged or branded titles, with a small additional fee. Contact us for more details.

Yes, we can offer coverage for vehicles used in such services, an additional fee may apply to the contract..

Yes, we have plans specifically designed for commercial vehicles, with a possibility of a surcharge being applied.

Yes, coverage is possible if the lift kit is 6 inches or less, with an additional surcharge applied.

Yes, coverage can be provided if the new tires are within 2 inches of the original factory tires. However, we are unable to offer coverage for vehicles with tires that are 37 inches or larger.

Yes, coverage is possible if the lift kit is 6 inches or less, with an additional surcharge applied.

Certain performance enhancements like tuners, chips, programmers, headers, and snow plows may void coverage. For more information, feel free to reach out to us.

Yes, coverage is possible with an additional agricultural use surcharge that may be applied

Yes, coverage is available for vehicles used for such services, with an additional surcharge. Please note that coverage for taxis is not provided. For more details, feel free to reach out to us.

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