At Grocery Made Easy, we are committed to providing you with the best grocery shopping experience. If for any reason you are not satisfied with your purchase, we have a straightforward return policy in place to ensure your peace of mind.
Returns and Refunds
Eligibility: You may return all items purchased from Grocery Made Easy within 10 days of receiving your order for a FULL REFUND, provided that they are returned in new and unused condition, with all original packaging and labels/tags still attached. Please note that Final Sale Items are not eligible for return.
Return Process: To initiate a return, please follow these steps:
- For all orders within the USA, start the return process by clicking on the provided link [insert link].
- When entering your order number, ensure you include the hashtag(#) and capitalize "OD." For example, #OD30521 is the correct format. Orders with incorrect formats may not be processed correctly.
- Use the same email address used for the original order.
International Orders: Customers with international orders (including Canada) are responsible for covering the return shipping costs.
Receiving a Refund: Refunds will be credited to the original payment method used for the purchase. Please allow up to 2-5 business days for the refund to reflect in your account, as processing times may vary between payment providers.
Additional Information
Sales Tax: If your order was shipped within the United States, all applicable sales taxes will be refunded. However, customs duties and sales taxes for Canadian orders are non-refundable through Grocery Made Easy.
Repeated Returns: While we offer a flexible returns policy, excessive returns may be flagged and could lead to the refusal of future returns or the closure of your Grocery Made Easy account.
Late Returns: Items must be sent back to us within 10 days of receiving your order. Returns received after this period will be subject to our discretion or returned to the customer.
Grocery Items: Please handle grocery items with care. All products must be returned in new and unused condition.
Color Accuracy: While we make every effort to display the colors of our products accurately, please note that variations may occur due to differences in computer monitors and mobile devices. Additionally, hand-washed denim products may exhibit some color variation from piece to piece.
If you have any questions or need assistance with your return, please don't hesitate to contact our dedicated customer support team at [Customer Support Email Address].
Thank you for choosing Grocery Made Easy. Your satisfaction is our priority, and we aim to make your grocery shopping experience exceptional.