Customer Service

img

Transparent Service Excellence

we empathize with the apprehension that often comes with scheduling your vehicle for maintenance. We recognize that your car represents a significant investment, and safeguarding it with top-notch service at an equitable price is paramount. Our team of skilled mechanics is committed to guiding you through every facet of your vehicle's service, ensuring clarity and understanding at each stage of the process. Rest assured, we won't commence any work until you are fully acquainted with the proposed tasks.

Our dedication to keeping you informed right from the outset exemplifies our steadfast commitment to delivering exceptional customer service. Trust us to provide the transparency and expertise your vehicle deserves at Superior Automotive Truck repair.

Communication

while our passion and priority lie in swiftly fixing your car and returning you to the road, we also recognize the myriad of responsibilities and commitments you juggle daily. That's why we place a strong emphasis on maintaining open lines of communication with you throughout the entire repair process.

Understanding that your vehicle is essential to your everyday life, we strive to keep you informed promptly should any unforeseen issues arise that could potentially delay the repair. By keeping you updated as soon as we have relevant information, we aim to empower you to make alternate arrangements if necessary, staying one step ahead of any challenges that may arise during the repair journey. Trust us to keep you informed and prepared for whatever life – or car repairs – may throw your way at Superior Automotive Truck repair.

img
img

Extra Mile

our commitment extends beyond merely working for our customers – we strive to collaborate with them, fostering lasting relationships that span generations. Our ultimate goal is to ensure your complete satisfaction, encouraging your continued trust and loyalty. With a legacy dating back to 1987, we've honed our skills in delivering unparalleled customer service, making your car repair experience as seamless and enjoyable as possible. We invite you to experience the difference that our dedication to high-level customer service can make.

FAQ

Frequently Asked Question

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.