1. Delivery Schedule:
Laundry pickup must be scheduled in advance by the customer. Pickup and delivery will take place each week on Tuesday and Thursday, except on certain holidays determined by LS in its sole discretion. Each customer is allowed one (1) pickup per week. LS reserves the right to determine the pickup and delivery times in its sole discretion and reserves the right to reschedule pickup and delivery times upon prior notice to the customer. Customer may request an alternative pickup and delivery date but will be charged an additional fee of $25. Rush deliveries for customers requesting a 24-hour cleaning turnaround are charged $50.
2. Pick Up and Delivery, Procedure and Terms:
LS will provide the customer with laundry bags and identification cards at its sole discretion. LS reserves the right not to pick up items that are not in these bags, but may decide to pick up such items in its sole discretion. The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer's laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer's clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of LS or its customers. LS is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer is responsible for ensuring that his/her LS laundry bag is in the possession of a LS employee, and for initialing the pickup and delivery confirmation sheets unless otherwise instructed by LS.
3. Missed/Unattended Delivery or Pick Up:
If the customer misses a scheduled pickup during a given week, the customer will forfeit the service for that week and will not be reimbursed.
4. Payment:
The customer must pay the agreed-upon charges prior to service. Services that have been paid for but go unused can carry over from month-to-month if the customer re-subscribes. LS will not provide a refund for any under-utilization of services. Except as described in the next two paragraphs, all sales are final and all payments are non-refundable. LS will charge a fee to satisfy the laundry cleaning and delivery service of $1.50 per pound. This cost will reoccur for every transaction to service customer. In addition, customer will be charged an annual LS membership fee of $99 to have the privilege of paying monthly instead of paying for each transaction. The customer hereby grants LS the right to withhold the customer's clothing until payment is made for any excess laundry or pickup. LS reserves the right to charge payment
for excess laundry or pickup to the customer's credit card on file if the customer does not respond, for any reason, within thirty (30) days of a good faith effort by LS to notify the customer that such payment is due, or if LS is not able to reach the customer within thirty (30) days.
5. Refunds:
A customer who has signed up for a one year plan will have the right to cancel his or her contract within fourteen (14) days of signing up for LS’s service and receive a full refund. After such fourteen-day period, LS shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion. If LS agrees to pay a refund after such fourteen-day period, LS will refund the amount paid by the customer less (i) a five percent (5%) processing fee, and (ii) $20 for each week since the customer signed up for the service, regardless of whether the service has been used.
6. Garment Care:
LS will use reasonable efforts to maintain a high quality cleaning service. LS accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. LS accepts no liability for "special care" items that include special attention to be cleaned or that do not have care instructions; provided, however, LS will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer's laundry bag if the plastic bag is clearly labeled "delicates." LS is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. LS reserves the right to refuse to clean any garment. LS does not guarantee the removal of all stains. LS will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. LS is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.
7. Loss or Damage:
In the rare instance that your garment is lost or damaged by LS, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute ("IFI"). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but LS, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), LS may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200. Although LS is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that LS is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.
8. Use of Third-Party Service Providers:
LS or its associates will deliver the customer's items to and from a laundering and dry-cleaning service of LS’s choice. LS reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. LS is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.
9. Disclaimer:
LS liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of LS’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer's exclusive remedy. In no event will LS be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not LS knew or should have known of the likelihood of any such loss or damages. LS disclaims all warranties, express or implied, with respect to the services rendered to the customer.
10. Venue and Choice of Law:
Any suit involving any dispute arising between LS and the customer may only be brought in any New York State Court having jurisdiction over the subject matter of the dispute or matter. LS and the customer hereby irrevocably consent to the exercise of personal jurisdiction and venue by any such court with respect to any such proceeding. These terms of service and the relationship between the parties shall be interpreted, construed, and governed according to the internal laws of the State of New York, without reference to its choice of law rules.
